Explore our comprehensive PeopleCert training programs designed to elevate your skills.
The ITIL® 4 Specialist Drive Stakeholder Value course is a comprehensive program designed to guide learners through the intricacies of managing and fostering relationships with stakeholders. It emphasizes mastering the Customer journey, starting from the initial exploration of customer needs to the final realization of service value. The course is structured into eight modules that cover each step of the Customer journey, including Explore, Engage, Offer, Agree, Onboard, Co-create, and Realize. Learners will gain insights into designing, measuring, and improving Customer journeys, along with Managing service touchpoints and interactions. They will learn how to tailor services to customer requirements, negotiate and agree on services, and ensure these services provide value to both the consumer and the provider. The ITIL 4 Drive Stakeholder Value module is pivotal for professionals seeking to enhance their ability to build meaningful relationships and co-create value with stakeholders, thereby solidifying their roles as ITIL 4 Specialist Drive Stakeholder Value practitioners. Through this course, participants will develop skills that are crucial for delivering and supporting services that meet and exceed the dynamic needs of customers.
The Lean Six Sigma Green Belt course is a comprehensive training program designed to equip learners with the tools and methodologies needed to enhance process improvement in their organizations. It merges the Lean principles that focus on reducing waste and increasing efficiency, with the Six Sigma methodology that aims to reduce defects and variability in processes. The course is structured into five modules, each representing a phase in the Six Sigma DMAIC (Define, Measure, Analyze, Improve, Control) framework. Through the lessons in each phase, participants will gain a deep understanding of Six Sigma, from selecting the right projects to Statistical analysis and maintaining improvements. With lean green belt training, learners will become proficient at identifying elements of waste, understanding Six Sigma statistics, conducting Hypothesis testing, Designing experiments, and Implementing control plans. The green belt training will empower individuals to lead successful process improvement projects and drive quality advancement in their work environments, making them valuable assets to their organizations.
PRINCE2 (Projects IN Controlled Environments) is a widely recognized project management methodology used across various industries to ensure the efficient organization and management of projects. The "7" refers to the Seven core principles, Themes, and Processes that underpin the framework. The PRINCE2 Foundation certification introduces these basics, providing individuals with an understanding of the methodology's terminology and framework. The Practitioner level builds on this knowledge, teaching how to apply and tailor PRINCE2 to specific project situations. Industries utilize PRINCE2 to achieve effective Project governance, clear Role distribution, Structured planning, and Product-based delivery, facilitating consistent project success and efficient use of resources.
ITIL stands for Information Technology Infrastructure Library. It's the most widely accepted framework for IT service management (ITSM), helping organizations align their IT services with business strategy. The ITIL 4 Foundation certification validates professionals' understanding of fundamental ITSM concepts and their ability to contribute to digital transformation initiatives.
